Privacy Policy

Privacy Policy

Ask Montgomery Limited is dedicated to protecting your privacy and to process your data in a fair and transparent way.

Here a few things you should know.

What do we collect as a legal services provider

Your name

Your date of birth

Your address

Your phone number(s)

Your email address

Details of your spouse / partner and any children

Legally required information for the purposes of processing your service

Anonymised information from third party analytics tools and cookies

How do we collect your data?

We collect your data in three ways

On our websites

By phone

By other messaging services you agree to use

By email

Where do you store or process my data?

Your data is stored and processed in secure UK  or EEA data centre. Where data is processed outside of the EEA, we have verified that they have robust data security processes in the country where your data is stored or processed.

Do you store credit or debit card details?

No information is stored on our servers and your data is secure.

Use of third parties to communicate with you

We use third party tools to communicate with you. We have audited these services to ensure they are compliant with the GDPR.  The use of these third party tools is to ensure that you can communicate with us quickly and easily. You may at any time indicate that you do not wish to be communicated with all or any of these tools.

We will only use your personal data to fulfil your order or service and not for any marketing purposes other than to enhance our service to you or provide information relating to other legal services provided by us or by network of Registered Barristers with your consent

The following tools are used by Ask Montgomery Limited to communicate and your use of them is subject to the individual services privacy policies and terms and conditions.

WhatsApp

Facebook Messenger

SMS Text Message

Teams

Zoom

Skype

Meet me

Our service providers

Email provider

Our email services are provided by Microsoft 365 and are all emails are hosted by Microsoft on their servers and are fully complaint with the GDPR.

Please note we use standard email to send documents and emails are not encrypted. If you do not want documents sent by email we can arrange for them to upload them to a secure storage facility.

Telephony services

Some calls may be recorded for training, security and case handling purposes.

Personal details and documents

Your personal details and any documents relating to your service are held on our managed servers within our secure Case Manager system on databases within the UK. Your details will be held on our servers for 2 years from the conclusion of your service. This is to ensure that if you require any data in relation to your case, we are able to access this for you. We will not use your data for any other purpose than to process your service.

Use of third parties to process legal services

We use third parties to fulfil your service and you irrevocably give us explicit consent to transfer your data to them in order for your service to be fulfilled.

We use the services of barristers and other legal professionals. If we recommend the use of another service, we will obtain your consent first. Those services will only share information about you that is necessary to fulfil your order and provide you with the service or related service.

Cookies and tracking software

COOKIES

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, track information about the visit, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Users must opt in to allow cookies to be set to comply with the EU Cookie Law. If they choose not to do so, note that some parts of the Site may not function properly.

You can find more information about cookies at www.allaboutcookies.org

If you have any questions regarding our Policy

E-MAIL US

info@askmontgomery.co.uk

 

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